Refund policy

Effective Date: Dec.22, 2025

REFUND POLICY. We hope you enjoy the product that you ordered and that it has arrived in perfect condition.

Due to hygiene and safety considerations, opened or used perfumes are final sale and cannot be returned, except in the case of a verified defect or shipping damage (see below).

            By completing your purchase, you acknowledge that opened fragrances are non-returnable due to health and safety regulations.

When making a purchase, it is important to choose your products wisely before proceeding with payment. This is why we encourage you to try our fragrances through our Discovery Set (that includes 5 ml samples of 3 different fragrances) before any purchase of the regular size Eau de Parfums.

Moreover, we also provide an additional 5 ml sample to your purchased 60 ml Eau de Parfum, so you can try it before opening the bottle, and gift it to others if it does not suit you.

Refunds do not apply to formula updates or changes made as part of our ongoing commitment to ethical sourcing and sustainability. We appreciate your understanding as we continue to prioritize responsible practices.

If you have any allergies or sensitivities, please be sure to review the full ingredient list prior to placing an order. 

 

We assume no responsibility for any damage resulting from the misuse and/or poor conservation of products. Please read our Safety Page here.

Returns and refunds procedures are for physical items only. It does not include digital products.

DEFECTIVE OR MISSING ITEMS. We take every precaution to ensure your order arrives safely. All orders are shipped via tracked carrier services.

If your order arrives damaged, defective, or incomplete, please contact us within 2 days of delivery at support@olyantis.ca . Claims made after this window may be denied as we are bound by the time limits set by our shipping carriers.

What qualifies as damage: cracked glass, broken sprayers, faulty atomizer, or significant leakage will be replaced as soon as possible.

What does not quality as damage. Please note that the purpose of the outer shipping box is to protect the product inside. Minor dents or scuffs to the outer shipping carton that do not affect the perfume bottle or the brand’s gift box are not considered "product damage" and are not eligible for replacement.

If your order arrives damaged, to qualify for a replacement or refund, you must:

·       Report the damage within 2 days of the "Delivered" timestamp on your tracking. Please provide us your order number, courier tracking number and postal number, the price of purchase.

·       Submit photos evidence. Email support@olyantis.ca with photos of:

• • the unopened exterior shipping box (showing the shipping label).
  • the interior packaging and protective materials
  • the damaged product or evidence of leakage.

·       Keep ALL packaging and damaged goods. Do not discard the box or product until your claim is approved, as the carrier may require a physical inspection.

Failure to provide these photos may result in the denial of your claim, as the carrier requires this evidence for reimbursement.

Once verified, we will arrange a replacement or refund.

LOST OR STOLEN PACKAGES

• Lost shipments: If the carrier confirms a package was lost before delivery, we will work with you to provide a replacement or refund.
• Stolen shipments (after delivery): Once the carrier marks a package as delivered, you are responsible for the safety of the delivered package. We are not responsible for packages reported as stolen after confirmed delivery, except in cases where the carrier confirms a delivery error.

CANCELLED ORDERS

• Orders may be cancelled only before processing or shipping.
• Once an order has entered processing or shipped, it cannot be cancelled.
• Customers are responsible for providing accurate shipping information at checkout.

RETURN PROCESS. If we conclude that the faulty or damaged product needs to be returned, please return your purchase within 14 days from the date when you signed for the receipt of the product. The product purchased should be in the original packaging with the original invoice and, where possible, accompanied by the outer box too. 

         It may take up to 7 days for us to receive your shipment. Once we receive your return, we will notify you. Please allow 10 business days for use to process your return. Once your return has been processed, you will receive a further email notifying you that the refund has been processed and issues. Your return will be credited to the card you used on purchasing your item from us. The amount will be the price of the product less a 7% re-stocking fee plus taxes, and shipping cost plus taxes, if applicable (see below). If your original payment method is no longer valid or has passed its expiration date, we are only able to issue a refund in the form of a store credit via an e-gift card. 

RETURN FEES FOR “ CHANGE OF MIND”

If you have a change of heart, we accept returns on unopened and sealed products within 30 days of delivery.

• Shipping: Return shipping for "change of mind" is the responsibility of the customer and must be pre-paid. Original shipping charges and taxes paid on those shipping charges are non-refundable.
• Fees: A flat-rate handling and restocking fee of 7% plus HST will be deducted from your refund to cover the original processing and labor costs.

·       Please note that sales taxes (GST/HST/PST) will be refunded proportionally to the amount of the product price refunded. Refunds are processed to the original payment method. 

NO RETURN FEES FOR DAMAGES, DEFECTIVE OR INCOMPLETE ORDERS

If your order arrives damaged, is missing items, or contains a manufacturing defect (such as a faulty atomizer), the above fees do not apply. We will also provide a pre-paid return label to resolve the issue at no cost to you. REMEMBER that you must report these issues within 2 days of delivery to ensure we can file a timely claim with the carrier.

Please ensure the returned package is securely sealed with tape to limit damage to the item in transit and is clearly labelled with our address. Return will be sent to: Olyantis, PO Box 36089, LONDON RPO TALBOT VILLAGE, ON, N6P0C4

Use a secure, tracked service to return your purchase. This requires proof of posting and a tracking number with a link. We are not liable for processing refunds on returns without proof of your return, nor on return packages that may be lost or damaged in transit. We recommend you retain your shipping receipt for proof.

Olyantis reserves the right to change and update this return policy at any time.

CUSTOMER SERVICE: For any questions in this regard, you can contact our customer service by email at support@olyantis.ca