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Shipping policy

Effective date: Dec 22, 2025

ORDER PROCESSING

All orders are carefully prepared and dispatched from our studio-lab in London, ON, Canada.

  • Orders are processed within 1–2 business days (excluding weekends and statutory holidays). You will receive a tracking number as soon as your order is dispatched.
  •  Orders placed after business hours, on weekends or on holidays will be processed on the next business day.
  • During high-volume periods (launches, holidays), processing times may be slightly extended. 

SHIPPING CARRIERS

Our perfumes contain alcohol and are flammable liquids. To comply with Canadian transport and aviation safety laws:

  • We only use authorized couriers.
  • Packages are marked with required "Limited Quantity" (LQ) and "Flammable" labels.

We ship all orders using Purolator and UPS, selected based on destination, service level, and regulatory requirements for fragrance shipping. Both carriers provide reliable service and tracking to ensure your order arrives safely.

  • Orders are shipped and delivered to a valid address on business days only, Monday-Friday.
  • Please ensure a secure delivery location and that someone is home on the day of delivery. If you cannot be home for delivery, please ensure the delivery to a secure workplace address.
  • Request “Signature on Delivery” at checkout for high-value orders.
  • Please note that these carriers do not ship to P.O. Box addresses due to these safety requirements.
  • Once your order has shipped, you will receive a confirmation email with tracking information.

If your tracking number has not been updated after 7 days, kindly reach out to us, and we will promptly investigate the matter.

All delivery times are estimates only and are not guaranteed.

During the times when there are extreme weather conditions, shipments may be delayed. We are not liable for shipping and delivery delays caused by shipping carriers or events outside our control.

We do not offer free shipping at this time.

SHIPPING DESTINATIONS

  • Canada: We currently ship only within Canada.
  • International: We do not currently ship internationally.

If you live outside Canada and are interested in purchasing our perfumes, please complete the form on our contact page here and we will add your name to the waiting list. We will then let you know when the products will be available in your region. Be aware that we cannot ship to countries that have restrictions in place for alcohol-based perfumes.

SHIPPING RATES & DELIVERY TIMES

       Shipping rates are calculated at checkout based on destination, package weight and size, selected shipping service.

       Estimated delivery times (after dispatch): Canada: 3–7 business days

       Delivery times are estimates and may be affected by carrier delays, weather conditions etc. We are not liable for shipping and delivery delays caused by shipping carriers or events outside our control. 

TRACKING & DELIVERY

  • All shipments include tracking information, provided by email once your order ships.
  • Please ensure that your shipping address is accurate and complete. We are not responsible for delays or losses due to incorrect address details.

If a package is marked as delivered by the carrier but not received, please contact the carrier directly and notify us so we can assist where possible.

PERFUME SHIPPING REGULATIONS

      Alcohol-based perfumes are classified as regulated goods for ground and air transport.

  • We comply with all applicable Canadian and carrier shipping regulations.
  • Some shipping methods or destinations may be restricted as a result.
  • Expedited shipping options may not be available for all perfume orders.

DAMAGES OR LEAKING PACKAGING

      What qualifies as damage: cracked glass, broken sprayers, faulty atomizer or significant leakage will be replaced as soon as possible.

      What does not quality as damage. Please note that the purpose of the outer shipping box is to protect the product inside. Minor dents or scuffs to the outer shipping carton that do not affect the perfume bottle or the brand’s gift box are not considered "product damage" and are not eligible for replacement.

      Please inspect your package immediately upon arrival. Any damage to the packaging or the product must be reported to our support team at support@olyantis.ca within 2 days of delivery. Claims made after this window may be denied as we are bound by the time limits set by our shipping carriers.

      Although we take every precaution to ensure your order is packed securely, we recognize that accidents can happen during transit. Please do not refuse delivery. If your package arrives damaged, we will work with the carrier to resolve the issue at no extra cost to you, provided the steps below are followed exactly.

      If your order arrives damaged, to qualify for a replacement or refund, you must:

  •        Report the damage within 2 days of the "Delivered" timestamp on your tracking. Please provide us your order number.
  • Submit photos evidence. Email support@olyantis.ca with photos of:
    •       the unopened exterior shipping box (showing the shipping label).
    •      the interior packaging and protective materials
    •      the damaged product or evidence of leakage.
  •        Keep ALL packaging and damaged goods. Do not discard the box or product until your claim is approved, as the carrier may require a physical inspection.

Failure to provide these photos may result in the denial of your claim, as the carrier requires this evidence for reimbursement.

Once verified, we will arrange a replacement or refund.

INCORRECT ADDRESSES & REFUSED DELIVERIES 

  • Address Errors: Please double-check your address. If a package is returned to us due to an incorrect address, the customer is responsible for the cost of re-shipping.
  • Refusals: Please do not "Refuse Delivery." If a package is leaking, accept the delivery and follow the photo instructions above. Refused shipments often incur high return-shipping penalties from carriers, which may be deducted from your replacement or refund.

LOST, STOLEN & MISSING PACKAGES 

We take every precaution to ensure your order reaches you safely. All shipments are sent via tracked Purolator or UPS services, and we monitor delivery closely.

Lost in Transit: If your tracking information has not been updated for more than 7 business days (Canada) please contact us at support@olyantis.ca . We will initiate an investigation with the carrier. If the carrier confirms a package was lost before delivery, we will work with you to arrange a replacement or refund in accordance with our returns policy.

For packages marked as delivered, we recommend:

  • Checking around your delivery area (porch, mailbox, neighbors)
  • Verify first with household members or building manager
  • Contact your local carrier to confirm delivery details

Stolen Packages: Once a package is marked as 'Delivered' by the carrier, it is your responsibility for the security of the package. We are not liable for packages stolen from doorsteps or common areas after a successful delivery scan.

To prevent theft, we highly recommend:

  • Shipping to a secure workplace address.
  • Requesting 'Signature Required' at checkout for high-value orders.
  • Ensuring someone is home on the day of delivery.

If you believe your package was stolen after delivery, you must file a report with your local police and notify us within 3 business days so we can assist you in opening a carrier investigation.

Missing Items: If your order arrives but is missing an item listed on your packing slip, please contact us within 2 days. We maintain internal records of package weights and photographic logs of outbound shipments to verify packing accuracy.

For added security, we encourage customers to request signature-on-delivery for high-value items. This ensures your perfume is handed directly to you or your trusted recipient.

DEFECTIVE OR MISSING ITEMS

      We take every precaution to ensure your order arrives safely. All orders are shipped via tracked Purolator or UPS services.

      If your order arrives damaged, defective, or incomplete, please contact us within 2 days of delivery at support@olyantis.ca

To allow us to assess and resolve the issue promptly, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item(s), inner packaging, and shipping box

Once the issue is verified, we will offer a replacement or refund.

For hygiene and safety reasons, opened or used perfumes are final sale, except in cases of verified defect or shipping damage.

CANCELLED ORDERS

Orders may be canceled or modified within 24 hours only if the product has not been processed for shipping or shipped. Once an order has entered processing or has shipped, it cannot be cancelled.

We are unable to cancel or modify orders due to incorrect shipping addresses once processing has begun.

CUSTOMER SERVICE: If you have any questions about shipping, please contact us at support@olyantis.ca